Customer Service Executive (Temporary) - International School Support

Join HELP International School, a prestigious institution recognized as one of Malaysia’s leading international schools, now expanding its support operations to Bali, Indonesia. We are seeking a Customer Service Executive (Temporary) to provide exceptional customer service and support to our international student community in Kuta, Badung.

As a Customer Service Executive, you will be the first point of contact for our students, parents, and staff, ensuring their queries and concerns are addressed promptly and professionally. You will use tools like Zendesk and Slack to manage and track customer interactions, and you will be responsible for maintaining our school’s reputation for excellence in customer service.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service to students, parents, and staff, addressing their inquiries and concerns promptly and professionally.
• Use Zendesk and Slack to manage and track customer interactions, ensuring all issues are resolved in a timely manner.
• Assist with the organization and coordination of school events, ensuring smooth operations and positive experiences for all attendees.
• Maintain accurate records of all customer interactions and follow up on any unresolved issues.
• Collaborate with the school administration and other support staff to ensure the smooth operation of daily school activities.
• Adhere to the school’s policies and procedures, ensuring compliance with all relevant regulations and guidelines.
• Participate in team meetings and training sessions to stay updated on the latest customer service practices and technologies.
• Represent the school positively in all interactions, maintaining the school’s reputation for excellence in customer service.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in an educational or international setting.
• Strong communication skills, both written and verbal, with the ability to handle diverse customer needs.
• Familiarity with customer service software such as Zendesk or similar platforms.
• Experience with Slack or other communication tools for team collaboration.
• Ability to work well under pressure and meet tight deadlines.
• Proficient in English, both spoken and written.
• Understanding of international education systems and cultures.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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