Customer Service Representative (CSR) - GraPARI Purbalingga

Join Infomedia Nusantara as a Customer Service Representative (CSR) at our GraPARI outlet in Purbalingga, Jawa Tengah. In this role, you will be the first point of contact for customers, providing exceptional service and support to ensure their needs are met efficiently and professionally. As part of our team, you'll play a crucial role in maintaining GraPARI's reputation for customer satisfaction.

Infomedia Nusantara is a leading retail company with a strong presence in the consumer goods industry. Our GraPARI outlet in Purbalingga is a bustling hub where customers come to find a wide variety of products. Your daily tasks will include handling customer inquiries, processing transactions, and resolving any issues that may arise. You'll work in a dynamic environment where your ability to multitask and think on your feet is essential.

This is an exciting opportunity to grow within a reputable company. With competitive salary and benefits, we offer a supportive work environment where your contributions are valued. Join us and be part of a team that strives for excellence in customer service.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints with professionalism and empathy.
• Process transactions accurately and efficiently using GraPARI's POS system.
• Provide product information and recommendations to customers.
• Resolve customer issues promptly and effectively.
• Maintain a clean and organized workstation.
• Maintain accurate and up-to-date records of customer interactions.
• Assist with stock management and inventory control.
• Promote GraPARI products and services to customers.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Minimum 1 year of experience in customer service or retail.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Strong problem-solving and decision-making skills.
• Familiarity with basic computer skills and retail software.
• Ability to work in a team and independently.
• Friendly and approachable demeanor.

🛠️ Keahlian

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